In September 2025, Call Center Services International (CCSI), a leading provider of Nearshore solutions, welcomed it's partner to it's Mexico City offices. The visit focused on reinforcing training for a new class of agents, conducting the Monthly Business Review (MBR) with key leaders from both organizations and fostering engagement and collaboration across teams.

During their stay, Justin T., Head of Operations, together with Training team members Emma M. and Destine L., took the opportunity to celebrate Mexican traditions with offices decorated for Independence Day, where the CCSI team treated employees to delicious esquites as a gesture of appreciation.

Additionally, the visitors deepened their understanding of operational processes and strengthened relationships with the agents by organizing a Pizza Party at Justin’s request to recognize the team’s outstanding performance. This event provided an opportunity to recharge, interact in a relaxed environment, and reinforce collaboration.

"One of the most impactful changes we’ve achieved has been in our hold and handle times. Before this partnership, our inbound hold times often reached double digits in minutes. Today, we average 30 seconds or less before connecting with a customer. The improved staffing levels and operational support have been key in sustaining this performance and delivering a better customer experience." - Justin T., Head of Operations

CCSI remains committed to providing the best experience for its partners, fostering collaboration, and supporting employee development. The partner team expressed their gratitude for the support received and reaffirmed the shared commitment to continued growth through leadership and collaboration.

"This partnership has given us the resources and support needed to effectively manage our portfolio and serve our customers. It also provides the flexibility to quickly scale our team when needed something that’s much easier than hiring domestically. The collaboration has truly benefited us while offering CCSI a reliable and efficient partnership."-Justin T., Head of Operations

About the Client

The client is a financial services company that provides flexible payment solutions, helping consumers access up to $5,000 for essential purchases such as auto repairs, furniture, tires, electronics, and more. With a simple application process, fast approvals, and transparent terms, our partner empowers customers to get what they need today and pay over time  responsibly and with confidence.

About Call Center Services International

CCSI specializes in cost-effective contact center solutions that help achieve performance goals while reducing labor and operational costs. CCSI’s staffing solutions are strategically located in Mexico, offering a performance-driven, bilingual workforce culturally aligned with the U.S., seamlessly integrating with your operations.

Contact us for a proposal. or call at (877) 399-3419. Visit ccsi.com