Nice
A global leader in Home Management Solutions
Nice Visits Their Nearshore Call Center Team in Mexico
August 2021, Nice, one of the largest manufacturers of smart residential, commercial, and industrial solutions in the world, visited its Nearshore Mexico Contact Center operation to meet the team and award top-performing agents at a team lunch.
Nice’s Mexico team provides technical support for a wide array of security products. Nice‘s main objective is to provide quick issue resolution for its’ Customers and the Mexico team has been a valuable part of this effort.
Greg Hancock, Sr. Director of Tech Support Operations for Nice, in a statement to his Mexico team said, "We really appreciate all the hard work you've done. We're also getting great customer feedback. You guys do a great job, and we really appreciate all the great effort you've done to help our customers."
Nice established its Mexico Support Center in 2020 to expand workforce capacity. Nortek chose Call Center Services International to provide set-up services and continuous administrative support for the Mexico operation.
Nice realized Mexico provides advantages such as significant labor cost savings, a large bilingual Workforce, and close proximity to the U.S. allowing them to maintain operation control versus other global destinations.
Nice is a global leader in Home Management Solutions, with a complete offer of integrated solutions for residential, commercial, and industrial applications in security, access control, AI (Artificial Intelligence), health and wellness, control, and power / AV industries.
Website: www.niceforyou.com
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